Meet the People: Jacob Zawoysky, Senior Customer Success Manager

Jacob has spent the last seven years in the senior living industry, transitioning from non-profit childhood cancer research to senior living, which has allowed him to continue to make a meaningful impact on people’s lives. Because his mom works in senior living, Jacob has always been driven by the belief that his clients deserve the same level of care and respect he’d want for his mom. As a Senior Customer Success Manager, nothing makes Jacob happier than helping his enterprise clients see the value of WelcomeHome.  Meet Jacob: Describe yourself in 3 words: Passionate, Authentic, Sarcastic

Favorite books, movies, or TV shows? Good Will Hunting. How do you like them apples??

Interests outside of work? Spending time with friends and family. I love movies, I love sports, I love traveling, and finding new places to eat.

Top bucket list item? Visit Greece and see where they filmed Mamma Mia.

Favorite afternoon pick-me-up? An entire pack of Saltines. Don't knock it until you try it. One thing you can't live without? Saltines. My cat, Jojo, is a close second.

Favorite local restaurant/store/shop? Muchacho

Q&A with Jacob:

What is your favorite part about working on the Customer Success team? I’m sure everyone says it, but the people. The people at the company who challenge and inspire me and the Operators we work with who teach me something new every day. I love working with and partnering with some of the most innovative and selfless people.  Could you tell us about a current project you're working on? One of the reasons I love WelcomeHome is the ability to impact all aspects of the company, even outside of my main role. I am currently helping revamp the way we onboard new Customer Success Managers. Being able to intentionally focus on highlighting our company’s values and why we do what we do, while giving the new CSMs all the tools they need to be successful, has been such a rewarding experience.

What excites you most about working in a customer-facing role?

Being able to have a true impact on the Operators we work with. We’re not just supporting our clients, we are truly partnering with them. We are their biggest cheerleaders and their loudest advocates. We work to make their jobs easier, but also to support them in every goal they have.

Why WelcomeHome?

Why not WelcomeHome? Being able to truly grow as a CSM and as a person is priceless. We work and partner with the most passionate people who want the best out of each other. No job is easy, but a job should be rewarding and beneficial to one’s growth. Being able to work with people who truly believe in me, and want the best for me is unmatched.

Favorite quote?

"You'll have bad times, but it'll always wake you up to the good stuff you weren't paying attention to." - Good Will Hunting. One of the 45 lines I love from that movie.