WelcomeHome and AidQuest Announce AI Integration for Senior Care Engagement
- Brandon Lee
- Aug 12
- 2 min read
WelcomeHome, the leading CRM for senior living and home care, has a new integration with AidQuest, the industry’s premier human-powered live chat platform built specifically for senior care. This collaboration empowers senior living communities and home care agencies to enhance prospect engagement, automate routine interactions, and deepen personalized communication through artificial intelligence.
Combining WelcomeHome’s comprehensive CRM and top-notch support with AidQuest’s advanced conversational platform creates workflows for sales and marketing teams to focus on human connection to handle initial inquiries, information gathering, and automated follow-ups. WelcomeHome’s partnership with AidQuest allows their clients to provide instant, intelligent responses to prospects around the clock, ensuring no lead is missed and every interaction is optimized, freeing teams to focus on the relationships that define senior care.
AidQuest’s live chat will integrate with WelcomeHome’s platform to enable:
Intelligent Lead Qualification: Live chat human agents engage prospects 24/7, answer common questions, and pre-qualify leads before handing them off to sales counselors in WelcomeHome.
Automated Information Gathering: Collect essential prospect details and preferences through natural conversations, automatically populating WelcomeHome profiles to reduce manual data entry.
Personalized Follow-Up: AI can trigger and tailor follow-up messages based on prospect interactions and established workflows within WelcomeHome, ensuring timely and relevant communication.
Enhanced Prospect Experience: Provide immediate, consistent, and accurate responses, creating a more responsive and professional experience for prospective residents and their families.
This integration is available to WelcomeHome and AidQuest customers as of May 2025. Interested communities should contact their WelcomeHome Customer Success Manager.
About AidQuest: AidQuest is a cutting-edge technology company providing a 24/7 HIPAA-compliant, human-powered live chat platform for home care agencies—fully automated and hands-off, converting website visitors into qualified clients and pre-screened caregiver applicants. Our customers report a 500% increase in engagement, 200% more leads, 10–25% conversion rates, and a 3,000% ROI. For more information or to request a demo, visit www.aidquest.com.
