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  • Writer's pictureRachel Parks

Making Your Life Easier With Call Routing and Phone Trees

At WelcomeHome, we're dedicated to improving our platform to enhance communication and streamline your team's operations. This month, we're thrilled to introduce two exciting updates to revolutionize how you manage your daily tasks: Call Routing and Phone Tree Configuration!


Addressing Missed Calls with Call Routing

We understand the challenges you face when juggling multiple responsibilities, especially when important calls come in while you're engaged in other activities. With our new Call Routing feature, we've got your back.





The WelcomeHome CRM already automatically logs all your activities, including phone calls, texts, emails, and more. Now, with Call Routing, you can create customized call routes to ensure incoming calls are directed to the right person or department, even when you're busy giving tours or attending to other duties.

For example, calls can be routed from the sales office to a community receptionist if the sales team is unavailable. This ensures calls are answered promptly, even after hours, without frustrating callers. Plus, voicemails are automatically recorded and logged for your convenience.


Enhancing Communication with Phone Trees

Every senior living community has unique needs, and effective communication is vital to meeting those needs efficiently. Our updated Phone Tree Configuration allows for more personalized assistance, ensuring that callers can easily connect with the right individual to address their concerns or inquiries.

With just a click, you can switch to a phone tree setup, configure the menu options, and route calls to the appropriate destination. This streamlined system ensures that messages are delivered promptly, fostering a stronger sense of connectivity and support within your community.



Looking Ahead

At WelcomeHome, we're committed to making your job easier. With over 2300 features released last year alone, we're constantly updating our system to meet your evolving needs. Stay tuned for exciting developments, including engagement scoring and new intelligent features, designed to further enhance your experience with WelcomeHome.


Experience the Difference with WelcomeHome CRM

WelcomeHome Software is more than just a CRM – it's a game-changer for the senior living industry. With a remarkable adoption rate and a commitment to simplicity and enjoyment, WelcomeHome is transforming how senior living communities operate.


Discover why thousands of senior living professionals trust WelcomeHome to make their jobs easier: Request a free demo of WelcomeHome’s CRM today.

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