The past decade has seen a dramatic shift in how we live and how we work. The average American now spend more than 3 hours each day on their mobile device. And, that number is growing. We expect real-time information to be available from anywhere, on every device.
A CRM needs to keep up. A mobile CRM can allow your sales team to access critical data no matter where they are, seamlessly working on-the-go, whether at a community event, seeing a referrer in their office, or at a home visit.
A mobile CRM is good for your sales team
Your team didn’t join to be tied to their desks. They want to be with people, whether prospects, family members or referrals.
A mobile CRM allows them to work where they want, without compromise.
The best CRMs can deliver the same functionality on users tablets and smartphones, allowing them to:
- Access lead and referrer contact information
- Single-click communication — call, text and email
- Add next steps, linked to the prospect or referrer
- See real-time dashboards and occupancy data
- Open and share files
With a mobile CRM, every team member has the benefit of complete data, analytics and marketing material at their fingertips, on any device.
It’s good for your referrers and prospects
Referrers and prospects also benefit from having mobile CRM available to your team.
A mobile CRM app can ensure that your referrers and prospects are getting the best service at all times. Your team will have access to the full breadth of information concerning prior interactions with the prospects and referrers, key selling points, and current information about your communities. As a result, prospects and referrers can have meaningful, face-to-face conversations.
It’s good for your business
Research has shown that companies gain an extra 240 hours of productivity each year when employees are able to use mobile devices for work-related purposes.
This is because mobile devices allow users the freedom to work from wherever suits them best.
In addition, for senior living operators, the benefit to a community’s occupancy from more face-to-face time with family members, seniors and their influencers has been well-documented.
Ultimately, everyone wins when a team is able to use a mobile CRM. To learn more, reach out. We’d love to talk.