WelcomeHome is passionate about making things easier for our senior living operators.
If you are interested in joining our team, check out the open positions.
Don't see a match? Reach out to jobs@welcomehomesoftware.com and let's see if there's a fit.
Open Positions
About WelcomeHome
Founded in 2019, WelcomeHome provides an industry-leading SaaS Customer Relationship Management (CRM) platform for senior living operators.
Since product launch, our company has experienced dramatic growth, fueled by passionate clients.
About the Role
As a Customer Implementation Specialist, you will work directly with our Customer Success team to migrate new clients from their legacy CRM onto WelcomeHome. This position is based in our Atlanta office. While Welcome Home supports remote work, employees for this role are only eligible after 6 months of full-time employment.
Responsibilities include:
- Managing configuration process for all new clients, and routinely updating configurations for current clients as they add services
- Becoming an expert on WelcomeHome’s configuration options, understanding when each option should be used to meet client needs and optimize performance
- For each client, delivering a custom-configured CRM for review during client onboarding
- Configuring API integrations between WelcomeHome and the client’s complementary platforms, including marketing tools, websites, and EHR and property management applications
- Importing and formatting data from client’s legacy systems and importing into Welcome Home’s CRM
- Streamlining and improving onboarding and maintenance processes in collaboration with client success and product teams
- Consulting on technical or configuration questions as needed during the sales and onboarding processes
About You
The ideal candidate is an organized, thoughtful, and detail-oriented individual who is inspired by innovation and our customer’s success. In addition, you will have:
- 2+ years software implementation experience, or technical project management experience
- Strong analytical skills, including understanding and troubleshooting functional software configurations and ability to apply your technical knowledge to new systems
- High level of attention to detail, organization, and drive to get things right the first time
- Hyper-organized and strong multitasker with an ability to intelligently prioritize multiple competing projects and timelines
- Technical aptitude to learn quickly and rapidly build product knowledge; understanding of web applications and complex software
- Excellent verbal and written communication skills, both internal and client-facing, with an ability to translate technical information into language understandable and digestible by non-technical audiences
- Comfort in a dynamic startup environment, ready to move quickly and wear many hats
Technical skills
- Formal development experience is not required, but you have done HTML work, and you know how to find the information you need
- Experience with API integrations
- Microsoft Excel proficiency, including understanding of formulas/functions
What You'll Get
WelcomeHome values all of its employees and strives to provide a competitive compensation package.
Benefits include health, vision and dental coverage, 401(k) matching, and unlimited PTO.
But, on top of that, you'll be surrounded by awesome people who care deeply about what they do and will do whatever it takes to help you succeed.
Get In Touch
If interested, please reach out to Jobs@welcomehomesoftware.com or fill out our jobs form.
About WelcomeHome
Founded in 2019, WelcomeHome provides an industry-leading SaaS Customer Relationship Management (CRM) platform for senior living operators.
Since product launch, our company has experienced dramatic growth, fueled by passionate clients.
About the Role
As the Customer Success Manager, you will work directly with our VP of Customer Success to ensure customers quickly adopt WelcomeHome and then continue to use and love our system. For assigned clients, you will serve as the face of the company, to both the senior-most executives to the community users.
Responsibilities include:
- Onboarding new clients by configuring the software to match the communities’ sales standards and terminology
- Training community Sales Directors, whether on-site or via video conference
- Elevating key needs to the company's senior leadership
- Mining industry data and insights and client metrics to advise sales leaders on opportunities to drive improve performance
- Conducting Quarterly Business Reviews with our clients’ senior sales leaders
- This position is based in our Atlanta office. While WelcomeHome supports remote work, employees are only eligible after 6 months of full-time employment
About You
The ideal candidate is an organized, thoughtful, and detail-oriented individual who is inspired by innovation and our customer’s success. In addition, you will have:
- 2+ years in customer success in a software environment (required)
- Strong problem-solving ability
- Excellent written and interpersonal communication skills
- Critical thinking and data analysis skills
- Prior experience in a start-up a plus
What You'll Get
WelcomeHome values all of its employees and strives to provide a competitive compensation package.
Benefits include health, vision and dental coverage, 401(k) matching, and unlimited PTO.
But, on top of that, you'll be surrounded by awesome people who care deeply about what they do and will do whatever it takes to help you succeed.
Get In Touch
If interested, please reach out to Jobs@welcomehomesoftware.com or fill out our jobs form.
About WelcomeHome
Founded in 2019, WelcomeHome provides an industry-leading SaaS Customer Relationship Management (CRM) platform for senior living operators.
Since product launch, our company has experienced dramatic growth, fueled by passionate clients.
About the Role
As the Customer Support Associate, you will work directly with our Customer Success team to ensure customers quickly adopt WelcomeHome and then continue to use and love our system.
This position is based in our Atlanta office. While WelcomeHome supports remote work, employees are only eligible after 6 months of full-time employment.
Responsibilities include:
- Answering email support questions about the product and its features
- Drafting articles for use in training
- Conducting client trainings and webinars
- Data analysis and data formatting
- Configuring the software to match the operators sales standards
About You
The ideal candidate is an organized, thoughtful, and detail-oriented individual who is inspired by innovation and our customer’s success, with 1-3 years of working experience. In addition, you will have:
- Excellent written and interpersonal communication skills
- Foundational knowledge of a business’s operational structure
- Foundational knowledge in marketing
- Desire to learn and ability to adapt
- Proficient in Microsoft Excel and PowerPoint
- Critical thinking skills
- Data analysis skills
What You'll Get
WelcomeHome values all of its employees and strives to provide a competitive compensation package.
Benefits include health, vision and dental coverage, 401(k) matching, and unlimited PTO.
But, on top of that, you'll be surrounded by awesome people who care deeply about what they do and will do whatever it takes to help you succeed.
Get In Touch
If interested, please reach out to Jobs@welcomehomesoftware.com or fill out our jobs form.
About WelcomeHome
Founded in 2019, WelcomeHome provides an industry-leading SaaS Customer Relationship Management (CRM) platform for senior living operators.
Since product launch, our company has experienced dramatic growth, fueled by passionate clients.
About the Role
The People Operations Manager will drive the Human Resources function of the organization.
Responsibilities include:
- Coordinate employee recruiting process, managing postings, resume filtering, coordination of interviews, hiring and onboarding process
- Serve as an advisor to business leaders, helping them navigate the complexity of building, retaining and growing their teams
- Implement HR procedures, policies, and best practices to manage a hypergrowth organization
- Serve as the guardian of WelcomeHome’s unique culture; create lasting change as we continue to scale
- Build the systems that ensure employee happiness, career growth, and retention
- Build and manage a program for assessment of compensation and benefits to market, help understand marketability of the overall compensation package
- Propose and lead programs such as performance acceleration, internal mobility, career planning, recognition programs, etc.
- Provide thought leadership and training in areas such as complaint/escalation handling, conflict resolution, etc.
- Root cause and problem solve people-related issues
- Partner with finance and department leaders in management of payroll and related changes
- Manage annual review of benefits
This position is based in our Atlanta office. While WelcomeHome supports remote work, employees are only eligible after 6 months of full-time employment.
About You
The ideal candidate is an organized, thoughtful, and detail-oriented individual who is inspired by innovation and our customer’s success. In addition, you will have:
- 3+ years of experience in human resources with broad departmental skills
- Highly collaborative and flexible style
- Ability to exercise tact and diplomacy to resolve sensitive issues
- Ability to coach, mentor and advise where appropriate to help managers and employees grow and develop in alignment with business and personal goals
- Excellent written and verbal communication skills
What You'll Get
WelcomeHome values all of its employees and strives to provide a competitive compensation package.
Benefits include health, vision and dental coverage, 401(k) matching, and unlimited PTO.
But, on top of that, you'll be surrounded by awesome people who care deeply about what they do and will do whatever it takes to help you succeed.
Get In Touch
If interested, please reach out to Jobs@welcomehomesoftware.com or fill out our jobs form.
About WelcomeHome
Founded in 2019, WelcomeHome provides an industry-leading SaaS Customer Relationship Management (CRM) platform for senior living operators.
Since product launch, our company has experienced dramatic growth, fueled by passionate clients.
About the Role
The Digital Marketing Manager will work with our Marketing and Sales leadership team to generate awareness and interest in WelcomeHome’s incredible product.
Responsibilities will include:
- Strategize, execute, and optimize a data-driven ABM strategy to achieve sales goals
- Develop and deploy multi-channel ABM campaigns, including crafting strategy, aligning internal teams, and project managing execution
- Apply an experimentation mindset to ABM campaigns to drive, test, learn, and optimize
- Iterate and optimize campaigns based on data and analysis of ABM campaigns and tactics
- Collaborate with Sales team to select, refine, and iterate key account list
- Deliver account research and analysis to drive ABM strategies
- Provide ongoing reporting, campaign insights, and pacing toward goal to stakeholders
- Partner closely with our marketing manager to define and execute the content strategy
- Partner closely with our sales team to ensure strong marketing and sales alignment
About You
The ideal candidate is an organized, thoughtful, and detail-oriented individual who is fueled by results. In addition, you will have:
- 3+ years of experience in marketing or a similar field, with the desire to learn more about account-based marketing
- Experience with paid advertising including LinkedIn and Google Adwords
- Highly organized and efficient with the ability to develop and execute against an evolving plan
- Able to clearly communicate new ideas, products, and campaigns to both internal and external stakeholders
- Team player that is able to work both collaboratively and autonomously
- Strong project management, time management, prioritization, and organizational skills
- Demonstrated ability to achieve results working cross-functionally with sales, marketing, and product teams
- CRM/marketing automation background, preferably HubSpot
- Proven ability to think strategically, but with exceptional attention to detail in execution
What You'll Get
WelcomeHome values all of its employees and strives to provide a competitive compensation package.
Benefits include health, vision and dental coverage, 401(k) matching, and unlimited PTO.
But, on top of that, you'll be surrounded by awesome people who care deeply about what they do and will do whatever it takes to help you succeed.
Get In Touch
If interested, please reach out to Jobs@welcomehomesoftware.com or fill out our jobs form.
About WelcomeHome
Founded in 2019, WelcomeHome provides an industry-leading SaaS Customer Relationship Management (CRM) platform for senior living operators.
Since product launch, our company has experienced dramatic growth, fueled by passionate clients.
About the Role
The Content Marketing Manager will work with our Marketing and Sales leadership team to generate world-class content (video, web, print) that educates and, at times, entertains our amazing senior living clients.
Responsibilities will include:
- Work with the senior team, across all functions, to define the content calendar on a rolling basis
- Produce high-quality articles, white papers, blogs, press releases, email marketing messages, case studies, presentation content, survey reports and web copy
- Continuously measure and improve content performance; create reports leveraging Google Analytics, HubSpot and social media analytics tools
- Stay up-to-date with the latest industry trends and customer challenges in order to build a more effective editorial calendar
- Interact with content specialists, graphic designers and internal team members to create and review all content & ensure consistent message
This position is based in our Atlanta office. While WelcomeHome supports remote work, employees are only eligible after 6 months of full-time employment.
About You
The ideal candidate is a creative self-starter who is excited to help clients improve their business and help WelcomeHome amplify its voice.
In addition, you will have:
- Bachelor’s or Master’s in marketing, communications, journalism or related discipline
- 3+ years of content marketing or direct copywriting experience
- Strong communication skills
- Ability to develop, organize, and maintain process documentation
- Ability to create, update, and maintain training documents
- Excellent grammar, punctuation and spelling skills
- Experience/consistent performance in deadline-oriented environment due to tight time restraints and volume of work
- Ability to manage multiple projects and juggle priorities
- Clear, effective communicator—verbally and in writing—with the ability to be persuasive
- Demonstrated ability to work productively with counterparts in a cross-functional capacity
- Editorial mindset that seeks to understand what audiences consume and how to create it
- Ability to analyze and present content and social performance
- Project management skills and understanding how to manage the priorities of multiple stakeholders in a complex environment and focus on the delivery of results in the form of traffic, leads and sales
- Strong knowledge of content marketing strategy and channels
- Senior living industry knowledge is a plus
What You'll Get
WelcomeHome values all of its employees and strives to provide a competitive compensation package.
Benefits include health, vision and dental coverage, 401(k) matching, and unlimited PTO.
But, on top of that, you'll be surrounded by awesome people who care deeply about what they do and will do whatever it takes to help you succeed.
Get In Touch
If interested, please reach out to Jobs@welcomehomesoftware.com or fill out our jobs form.