WelcomeHome is passionate about making things easier for our senior living operators.
If you are interested in joining our team, check out the open positions.
Don't see a match? Reach out to jobs@welcomehomesoftware.com and let's see if there's a fit.
Open Positions
About WelcomeHome
Founded in 2019, WelcomeHome provides an industry-leading SaaS Customer Relationship Management (CRM) platform for senior living operators.
Since product launch, our company has experienced dramatic growth, fueled by passionate clients.
About the Role
As the Customer Success Manager, you will work directly with our VP of Customer Success to ensure customers quickly adopt WelcomeHome and then continue to use and love our system. For assigned clients, you will serve as the face of the company, to both the senior-most executives to the community users. Responsibilities include:
- Onboarding new clients by configuring the software to match the communities’ sales standards and terminology
- Training community Sales Directors, whether on-site or via video conference
- Elevating key needs to the company's senior leadership
- Mining industry data and insights and client metrics to advise sales leaders on opportunities to drive improve performance
- Conducting Quarterly Business Reviews with our clients’ senior sales leaders
This position is based in our Atlanta office. While WelcomeHome supports remote work, employees are only eligible after 6 months of full-time employment.
About You
The ideal candidate is an organized, thoughtful, and detail-oriented individual who is inspired by innovation and our customer’s success. In addition, you will have:
- 2+ years in customer success in a software environment (required)
- Strong problem-solving ability
- Excellent written and interpersonal communication skills
- Critical thinking and data analysis skills
- Prior experience in a start-up a plus
What You'll Get
WelcomeHome values all of its employees and strives to provide a competitive compensation package. Benefits include health, vision and dental coverage, 401(k) matching, and unlimited PTO.
But, on top of that, you'll be surrounded by awesome people who care deeply about what they do and will do whatever it takes to help you succeed.
Get In Touch
If interested, please apply below and/or reach out to mathew.oberle@welcomehomesoftware.com.
About WelcomeHome
WelcomeHome is an Atlanta-based start-up SaaS company with the mission to build the best Customer Relationship Management (CRM) platform in the senior living space.
In this fast growth industry, WelcomeHome has launched a product that is the first to (a) leverage AI and machine learning, (b) be designed for mobility and (c) integrate across email, phone and complementary platforms.
With this clear differentiation, since launch in 2019, we have experienced incredibly rapid growth, expanding from 4 to 40 employees.
WelcomeHome’s differentiation extends beyond the best software in the space. Clients receive white glove support, from the migration from their legacy CRM platform to ongoing day to day training and troubleshooting.
About the Role
As the Director of Implementation, you will oversee and manage WelcomeHome’s team of Implementation Specialists to migrate new clients from their legacy CRM onto WelcomeHome. In this role, you will pair with your counterpart, the Director of Customer Success, work directly for our VP of Customer Success and work indirectly with all of senior leadership.
Responsibilities include:
- Developing, implementing and enforcing implementation processes to ensure consistent data migrations and configurations
- Defining and monitoring implementation success metrics
- Managing and developing team members
- Managing configuration process for all new clients, and routinely updating configurations for current clients as they add services
- Becoming an expert on WelcomeHome’s configuration options, understanding when each option should be used to meet client needs and optimize performance
- For each client, delivering a custom-configured CRM for review during client onboarding
- Configuring API integrations between WelcomeHome and the client’s complementary platforms, including marketing tools, websites, and EHR and property management applications
- Importing and formatting data from client’s legacy systems and importing into WelcomeHome’s CRM
- Streamlining and improving onboarding and maintenance processes in collaboration with client success and product teams
- Consulting on technical or configuration questions as needed during the sales and onboarding processes
About You
The ideal candidate is an organized, thoughtful, and detail-oriented individual who is inspired by innovation and our customer’s success. In addition, you will have:
- 3-5 years of prior experience working in enterprise software implementation
- 1-3 years of managerial experience with a track record of motivating and development team members
- Experience in, and comfort with, integrations and data migration
- Ability to recruit and grow a team of high performers
- Critical thinking and problem solving skills
- Primary residence in Atlanta, GA
What You'll Get
WelcomeHome values all of its employees and strives to provide a competitive compensation package. But, on top of that, you'll be surrounded by awesome people who care deeply about what they do and will do whatever it takes to help you succeed.
Get In Touch
Deadline to apply is Friday, June 2nd, 2023.
If interested, please reach out to Jobs@welcomehomesoftware.com.