WelcomeHome is passionate about making things easier for our senior living operators.
If you are interested in joining our team, check out the open positions.
Don't see a match? Reach out to email@example.com and let's see if there's a fit.
Founded in 2019, WelcomeHome provides an industry-leading SaaS Customer Relationship Management (CRM) platform for senior living operators.
Since product launch, our company has experienced dramatic growth, fueled by passionate clients.
About the Role
As the Customer Success Manager, you will work directly with our VP of Customer Success to ensure customers quickly adopt WelcomeHome and then continue to use and love our system. For assigned clients, you will serve as the face of the company, to both the senior-most executives to the community users. Responsibilities include:
- Onboarding new clients by configuring the software to match the communities’ sales standards and terminology
- Training community Sales Directors, whether on-site or via video conference
- Elevating key needs to the company's senior leadership
- Mining industry data and insights and client metrics to advise sales leaders on opportunities to drive improve performance
- Conducting Quarterly Business Reviews with our clients’ senior sales leaders
This position is based in our Atlanta office. While WelcomeHome supports remote work, employees are only eligible after 6 months of full-time employment.
The ideal candidate is an organized, thoughtful, and detail-oriented individual who is inspired by innovation and our customer’s success. In addition, you will have:
- 2+ years in customer success in a software environment (required)
- Strong problem-solving ability
- Excellent written and interpersonal communication skills
- Critical thinking and data analysis skills
- Prior experience in a start-up a plus
What You'll Get
WelcomeHome values all of its employees and strives to provide a competitive compensation package. Benefits include health, vision and dental coverage, 401(k) matching, and unlimited PTO.
But, on top of that, you'll be surrounded by awesome people who care deeply about what they do and will do whatever it takes to help you succeed.
Get In Touch
If interested, please apply below and/or reach out to firstname.lastname@example.org.